By Brad Harmon on November 22, 2009
Are people talking about you online? How do you know? Are you employing listening posts to find out?
Posted in Small Business Social Media | Tagged customer relations, listening posts, Small Business, Small Business Social Media, social media
By Brad Harmon on October 27, 2009
Have you ever had that customer that you intentionally neglected hoping that they would fire your small business? Or maybe you just have that one customer that seems to never be satisfied no matter how hard you try to please them?
Posted in Small Business Entrepreneur | Tagged customer relations, entrepreneur, prospecting, Small Business