Comments on: What are People Saying Online About Your Small Business?

By: Brad Harmon

Brad Harmon — Tue, 22 Dec 2009 19:45:11 +0000

That's pretty cool. David Risley talked about his experience with listening posts recently on his blog. He was at a blogger conference in Las Vegas and tweeted about being lost in the Luxor hotel. He received a tweet from them while he was lost with directions. That's pretty awesome customer service only possible with a listening post. Thanks for the comment.

By: Anne

Anne — Tue, 22 Dec 2009 08:50:04 +0000

I think a twitter listening post is imperative (and it's so easy to set up too). As a customer, I'm always thrilled when I tweet about a company and it tweets back! It can be big companies too - like airlines even. I've even had a senior Israeli politician tweet me back the other day! My recent post How to Recognize Comment Spam